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Extraordinary Service
Service starts with employing quality personnel that thrive in an environment
of learning and continuous
improvement. We therefore commit to some of the smartest and
friendliest people in the industry to deliver both quality
systems & extraordinary customer service.
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Product Development
& Upgrades
PowerConnex is also committed to continuously
upgrading its product offering as part of its client
maintenance agreements. PowerConnex considers upgrades as
all part of the service to our clients - not a privilege!
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Proprietary
Product Range
Continuous improvement
initiatives and a significant investment in R&D has
led to the development of our own comprehensive range of innovative, award winning
products. Choosing PowerConnex as your call centre
supplier means you are in effect, dealing direct with
the manufacturer; having full control of product
development, implementation and system integration. We
are a highly flexible organisation catering for our
client needs - Importantly we are not
a reseller of goods!
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Product Enhancement
A clear advantage for
our clients is that many of the features packed into
our products have been developed in conjunction with client
requests and hence added to the standard product offering to
all clients. This is business critical in choosing a
technology partner, as it is your insurance that your system
remains a modern system without incurring major costs often
associated with upgrading.
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Innovation &
Quality
PowerConnex is a best practice organisation,
a Microsoft Solution Provider & a member of ATA.
- System architecture: robust, reliable & highly
flexible.
- Platform independence: use with modern CTI systems, CRM,
database & computer network.
- Scaleable: whether you expand your business or downsize,
PowerConnex products will fit with your business requirements in
both the short and long term.
- Integration: designed for rapid integration with
existing systems.
- Customisation: Australian made for the Asia Pacific
region means
rapid customisation capability.
- Software Upgrades: included in maintenance agreements
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Committed to
Regulatory Environment
PowerConnex is committed to assisting
clients with innovative solutions that enable them to better
manage an increasingly bureaucratic and regulatory
environment. With a wealth of experience and systems
compliance we work with our clients to both enhance
operations and meet corporate governance requirements.
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Installation
Project Management
Business Continuity is
critical to successful installation of any new
technology. PowerConnex takes particular care and
attention to the installation process; incorporating
project management with clearly defined milestones,
timeframes and responsibilities.
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IT
Helpdesk
Our IT Helpdesk is available to
you at all times during 9:00 AM to 5:30 PM AEST & office
hours in the Philippines. Special arrangements can also be made for 24/7 call
centre operations.
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Staff
Training
We provide a comprehensive
training programme for staff at the both the time of
installation and on an on-going basis.
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Maintenance
Agreement
Our maintenance agreement includes; regular product enhancements and upgrades free of
charge. It also covers the unlikely event of a product
malfunctions and importantly we will investigate outages which
may often be more related to
connectivity / network or secondary equipment - nevertheless
we will often identify issues that other parties do not uncover.
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Guarantee
As the manufacturers of the PowerConnex suite of products, we
guarantee to support our products under our client maintenance
agreement. Free support and maintenance is
included for 90-days with all our products. Of course,
all hardware is covered by the Manufacturers warranties.
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