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Call Centre Optimisation
PowerConnex's award winning
technology will dramatically increase your call centre
productivity and performance. You will also benefit from absolute
transparency of operations; delivering quantum shifts in the
quality and efficiency of customer interaction management,
business processes and data management.
Increase outbound activity without hiring
extra agents!
Wages characteristically represent 70% of
call centre operational costs! Installing the PowerCall
digital dialler is the single
biggest productivity driver
delivering productivity gains of up to 200-300%! (Typically the
PowerCall digital dialler increases agent 'speak- time' to
around 45-50 minutes every hour). In other words,
agents consistently spend in the vicinity of 60-80% of their
time selling and/or making appointments. Indeed our
clients that upgrade from a superseded analogue system to a
digital system also experience productivity gains.
Installing a digital dialler system enables
you to either grow your business with your current staff numbers
or alternatively reduce numbers without incurring losses in
output.
The PowerCall digital dialler
automates dialling - serving agents with more successful
connections - vetting busy and disconnected numbers, no-answers,
faxes and answering machines. The dialler features three
interchangeable dialling modes; Power, Predictive or Preview.
Power mode for instance passes-on only successful calls to agents;
alternatively, Predictive mode predicts availability of free
agents and hence improves productivity by around 5-15%; whilst
Preview allows agents to instruct the system when they are ready
for another call - this is most relevant when extended wrap-ups
are commonplace.
Product Standardisation
The new PowerConnex digital system is
comprehensive; you can optimise the performance of your contact
centre by installing either the complete product range or
alternatively select parts of the digital model - all under the
one license! Features include:
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Outbound
Superior Digital dialling
Sales Appointment Mode
Seminar Attendance Mode
Real-Time & Historical Reports
Superior Scripting Tools
Blended Environment: IVR, SMS, EMAIL, WEB
Voice Recording, Monitoring & Archiving
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Inbound
Inbound Calls
Automatic Call Distribution
Skills Based Routing
Queue Management
Real-Time & Historical Reports
Superior Scripting Tools
Blended Environment: IVR, SMS, FAX, EMAIL,WEB
Voice Recording, Monitoring & Archiving |
PowerCall
Digital Dialler Benefits
PowerCall
Real-Time Reports
PowerCall
Agent Screens
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