PowerVoice — the ideal coaching and training tool for telemarketers

PowerVoice is an award winning conversation monitoring and recording solution that has been purpose-built for call centre operations. It allows management and supervisors to remotely listen and record telemarketer conversations; using recordings for call quality evaluation and corporate governance requirements.

PowerVoice gives you the freedom to audit your agents' work performance. It allows you to record every conversation, playback a sample, or listen in real-time to your agents. With PowerVoice, you and your team leaders can monitor and coach fulltime with the pitfalls of dual headsets. PowerVoice is unobtrusive, and allows you to listen in at any time — anywhere. 

Record conversations for one-on-one or group training; benchmark quality calls and equally identify what constitutes a bad call.

PowerVoice is a network-wide solution, a tool that allows you to evaluate and manage the quality of your agents in one easy-to-use package. What's more, PowerVoice can be integrated with unlimited stable storage and provide proof of verbal contracts.

Recordings can be selected based on date, time, phone numbers, campaigns, wrapup and agent and customer name
Recordings can be reviewed, listened to and tagged with comments for training and QA purposes.  The name of the verifier (supervisor or team leader) is saved  against the recording as well as comments, and a QA status (valid sale, invalid, training required etc)

Key Features — At a Glance
listen in real-time to both telemarketer and prospect many storage options available select calls to review by agent, date/time, phone number, campaign or customer	coach beginners by selecting 'best practice' calls for them to review listen from anywhere on the network record & archive sales contracts

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