Predictive Dialers & Automated Dialer - Powercall

PowerCall - Digital Dialler

PowerCall helps staff make more calls and talk time per hour and achieve higher targets. Instead of going through all the frustration of dialling and connecting to fax machines, answering machines, engaged numbers, disconnected numbers - the telemarketers are fed 'live' contacts.

The Benefits

	Benefit
	Increased Productivity	The immediate productivity gains experienced by installing the PowerCall digital dialler will optimise the performance of your business across the spectrum.
	Reduce Wages	The exceptional productivity gains mean you can re-assess your business strategies and related head-count.
	Robust & Reliable	The digital dialler system is a quality system that will provide you with greater efficiencies and business continuity.
	Flexibility	The compact system can operate as either a 'stand alone' dialler or alternatively with all or parts of the comprehensive PowerSuite functions; without further IT development.
	Scalability	You can scale the system up or down to meet your requirements with absolute business continuity.
	Telephony Flexibility	The PowerCall digital system is connected to a either an ISDN line or VoIP, meaning that you do not need to deal with compatibility issues with your phone system.
	Increased connections!	Agents are fed with more successful connections; as the digital system efficiently identifies the nature of calls and hence serves agents with fewer disconnected & busy numbers, faxes and answering machines.
	Speed & Accuracy!	Digital technology is inherently faster and more efficient than a manual process and indeed superseded analogue systems. It accurately identifies answering machines, busy and disconnected numbers, no-answers and fax machines, meaning more numbers remain as prospects in your database until clearly identified as non-opportunities.
	Accountability	The comprehensive and transparent reporting function enables you to better manage both call centre performance and corporate governance measures.
	Remote Access for Agents	Remote access capability enables you to deploy staff that are either unable to attend the office on a particular day or on alternatively on a permanent basis with no comprise to the dialling or reporting functions.
	IT Skill level	The solution is specifically design to address the IT skill level of your staff, regardless of competency levels.
	One License - Full Functionality & Upgrades	There are no extra costs to accessing full functionality of PowerConnex's system; likewise upgrades are incorporated in the maintenance agreement

The PowerCall dialler system has its own management control screen that will enable you to effectively identify call centre phone activity.

Call Control Reporting real-time The PowerCall management control screen provides instant feedback on calls; monitoring calls dialled, overflow, agent status, average wait time between calls and the average call length
Historical & Real-Time Reporting Complementing the above report, the PowerWise enhanced reporting function will enable you to effectively manage campaigns and agents alike. PowerWise is a powerful statistical and graphical monitoring tool that is compatible with any modern database and spreadsheet. In short, you will be able to analyse, monitor and report in both 'real-time' and historically - by agent, campaign and call centre. Report Filters include: · average call length · total talk time · total number of calls · disposition / wrapup · status of all operators
Managers gain a comprehensive understanding of call centre and agents activity with the PowerWise report function clearly identifying performance and likewise non-performance.
Agents are aware of their own performance and can gauge how far ahead or behind they are in the team.
Agents know exactly what to say - the PowerScript console shows them exactly who they are talking too and guides them from question and prompt through to the wrapup.
More PowerWise Reports...

Best Application

PowerCall is available in a number of size options, differentiated by their telemarketer capacity. Each PowerCall dialler can be upgraded in capacity as the size of your operation grows. Upgrades are provided in lots of 10 user licenses.

Key Features — At a Glance

	Ability to filter out no-contact calls
	Can be configured to remove known customers from cold-call lists
	Provides real-time data on operator activity
	Screen pops for easy operation

	Call back for seamless activity
	Easy configuration per campaign
	Cleans lists as it goes
	Simplicity and durability

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