Debt Collection
PowerConnex has developed considerable expertise in the debt recovery sector over the years. As a result of working with our clients, we recognise the unique requirements of the industry and have developed many tools that are specifically designed to optimise debt collection. This tools include;
predictive diallers,
collection reports,
scripting tools,
Customer Interaction Management tools,
voice broadcasting and of course
call recording. We are also experts in integrating with any debt collection front-end software and required business practices.
Call Recording
PowerConnex's awarding winning call recording system enables you to monitor and record calls in 'real time' as well as archive voice files for retrieval. Calls can be playback at any time including verbal sales contracts with customers. Recorded calls can also be tagged and searched by Account/Debtor details, phone numbers, date/time, agent and wrap-up. Furthermore call recordings can be tagged for Quality Assurance (QA) and/or Auditing purposes.
PowerCollect 'Hosted' Debt Collection System
'Pay as You Go' * Hourly Rates * No Capital Expenditure
The hosted PowerCollect debt collection system is suitable for collection agencies of any size. It is specifically designed to ‘fit’ with any operation, regardless of the 'front-end' software currently used.
Until now, this level of sophisticated technology has not previously been accessible for many small businesses; due mainly to infrastructure requirements and/or costs. However the PowerCollect hosted system has dramatically shifted the boundaries, enabling small business to now compete with larger agencies.
For larger organisations, the system can be used as a critical component in managing overflow and/or applying a variable cost solution to expanding businesses. [
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Client Auditing
The
PowerConnex call recording system can be configured to allow your clients access to the system from a remote location or alternatively onsite. Furthermore voice recordings are available in WAV format for easy distribution via email or other mechanisms. '
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Progressive Collection Reports
Agent Performance Reports
Contact Centre Reports
