PowerConnex Corporate Profile

PowerConnex is a call centre technology provider that develops and implements innovative solutions that improve the performance and quality of call centre operations. As a consequence, PowerConnex's products have become business-critical tools for hundreds of outbound and inbound call centres throughout Australia, New Zealand and the Philippines. PowerConnex was founded by Javy "Harvey" Llora in 2000 with its heritage dating back to 1988. Javy has over twenty years IT experience, largely in the area of advanced technologies and software development. Javy also sits on the board of Software Engineering Australia (Queensland).

Australian  We're proud to be a wholly owned and operated Australian company; recognised as a leader in its field. As the market leader in the SME sector, we specialise in affordable outbound technology.  Award Winning Products Asia-Pacific ICT Awards: Winner: Excellence in ICT Skills & Training QLD SMART ICT Innovation and Quality award Australia Asia-Pacific Queensland IT&T Awards for Excellence Finalist Asia-Pacific ICT Awards: Merit Award: Best of Communications Applications

Founder and Managing Director — Javy Llora

Our People
We commit to some of the smartest people in the industry to deliver our clients outstanding results; priding ourselves on quality systems & extraordinary customer service.

Proprietary Product Range
PowerConnex's continuous improvement initiatives and significant investment in R&D has resulted in a range of high quality products that have been well received and adopted by the marketplace. Choosing PowerConnex as your call centre supplier means you are in effect, dealing direct with the manufacturer; we have full control of product development, implementation and system integration.

Innovation & Quality
PowerConnex is a best practice organisation; investing heavily in R&D. It is a Microsoft Solution Provider & a member of Australian Teleservices Association.
- System architecture: robust, reliable & highly flexible.
- Platform independence: use with modern CTI systems, CRM, database & computer network.
- Scaleable: whether you expand your business or downsize, PowerConnex products will fit with your business requirements in both the short and long term.
- Integration: designed for rapid integration with existing systems.
- Customisation: Australian made for the Asia Pacific region means rapid customisation capability.
- Software Upgrades: included in the maintenance agreement

We value our clients
PowerConnex has gained a reputation throughout the Asia Pacific region. Our impressive client list includes; Dun & Bradstreet, DataCom, ACCOR, Advanced Credit Management, National Credit Management, Credit Smart, Rural Fire Brigade, Brisbane Institute of TAFE, DM Direct, British Telecom, Australia Post, FoneZone & Chubb.

Committed to Australian-Asian Regulatory Environment
PowerConnex is committed to assisting clients with innovative solutions that enable them to better manage the increasing regulatory environment; with a wealth of experience and systems compliance to enhance your operations and meet corporate governance requirements.

Support
PowerConnex takes particular care and attention into installing systems; incorporating project management with clearly defined milestones, timeframes and responsibilities. We guarantee our workmanship with a 90-day warrantee and provide comprehensive back-up support with an IT Helpdesk. We also provide on-going staff training for your staff.

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